GOC achieves Customer Excellence Standard

The GOC is pleased to have achieved the Customer Excellence Standard (CSE), an independent quality mark recognising customer focus in organisations.

Formerly the Charter Mark, the CSE is an accreditation for organisations intended to indicate an independent validation of achievement.

To achieve the CSE, we had to demonstrate we met 57 elements across five areas including: delivery, quality, information, professionalism, and staff. Receiving accreditation shows the hard work that the GOC has put into ensuring the customer care it delivers is of the highest standard.

The CSE also identified a number of areas where we could further develop our customer service, so we will continue to improve by working towards implementing these.

As part of the assessment for the CSE, we surveyed our registrants and were pleased to receive over 200 responses – thank you to all those who took the time to feed back on our work.

Achieving the CSE is a key step in our mission to be recognised for delivering world-class regulation and excellent customer service.

You can find out further information about the CSE here and look out for the CSE accreditation mark, which we can now proudly display on future GOC communications, emails and stationery.