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Transfer of PC complaints function in England to ICBs

Transfer of primary care complaints function in England to ICBs

As part of NHS Compliance 

Under the Health and Social Care Act 2022, the functions of hosting primary care contracts (including GOS contracts) in England have moved from NHS England to Integrated Care Boards (ICBs).

As part of that transfer, the NHS complaints functions will also move from NHS England to ICBs from 1 July 2023.

Registerd practices have as part of NHS Compliance methodology published an NHS Complaints procedure available on request and visible and will now need to amend the direction of a complaint (unless settled at the practice as most are) to  their local ICB rather than NHS England

So the current situation will NOT change.

Members of the public will still be able to make a complaint to their provider first. The only change is that from 1 July, if people want to make a complaint to the NHS, they must contact their local ICB rather than NHS England.

Information about how patients can make complaints is expected to be available on ICB/primary care websites and to be shared widely with GOS providers by ICBs shortly.


Click here for your local ICB link

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